Email Address Error

If you are seeing this page it means you have tried to retrieve your password using an email address that is not registered on your account.

Not to panic, this page is designed to help you.

The most common login issue

When you buy any of the Counsellor Resources offered by, you are sent an email with login details and password.

Your email address acts as your master key and is linked to your account. If you try to access the members area using another email address, or an incorrect password, then the system will not be able to recognise you.

This can happen if you mistype your email address or if you use a different email address to the one you joined CSR with.

Sometimes it can happen that you have 2 email addresses on file with us.
Maybe one email address was used to download a free handout and another to join the membership.
Only the email address used to join the membership will work to retrieve your password.

Have a think if your account is perhaps linked to a different email address and retry retrieving your password by clicking the back link below that will take you back to the login page.

If you have tried that and are still not able to access your account (meaning you will be seeing this page for the second or third time) then please email me and I will be delighted to look into this for you.